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Please note that telephone repeat prescriptions are no longer accepted ( because of safety reasons)

There are alternative means shown with the prescription icon                        

slide2Welcome to West End Surgery 

The Doctors and Administration Staff at West End Surgery are proud to offer the highest standard of patient centred healthcare.  

Everything you need to know about the practice and health related information can be found in the menu on the right hand side. 


It is with pleasure that we would like to announce that Dr Al-Bayati will be working for us on Tuesdays and Wednesdays from 22nd September and Dr Walker will be adding a Monday morning session to her regular Thursday sessions.


Challenge Prime Minister Fund - Practice Engagement Scheme Project

The Practice is taking part in the Challenge Prime Minister Funded Practice Engagement Scheme Project.

The project will run from September 1st until March 31st 2015

The project asks that the surgery be open from 8.00am until 6.30pm Monday to Friday and offer a variety of appointments for emergencies, within 3 days and in advance for routine appointments


SystmOnline - The NEW way to order Prescriptions and Book Appointment

Now that the practice has migrated to a new clinical system, online ordering of repeat prescriptions and on-line booking of appointments has changed as well. This new system is easier to use and gives the user more functions than previously seen with EMIS online. You can still book an appointment with a GP or a Phlebotomist up to 2 weeks in advance

If you decide to use this new system and you have previously used EMIS online then your username and password remain the same.

if your username and password no longer work then you will  need to re-register to use SystmOnline by coming to the surgery. 

If you would like to register for SystmOnline please come the surgery and speak to a member of the reception team

Please use the button at the bottom of this screen to access Systmonline when you have registered. 


Booking Appointments

From Monday 20th October 2014 there has been a slight change in the way doctors’ appointments are booked. This has been introduced to try and reduce the length of time patients are waiting to see a doctor and to ensure that patients with an urgent medical need can be seen promptly

“Same Day” morning appointments instead of "Open Surgery" are now being used. This means that you will be given an appointment time instead of sitting and waiting but there is a limit to the number of slots available – 8 per doctor. When these slots are full you will be offered a “Same Day” appointment for later in the day. If all the Same Day slots are full and you feel you need to see the doctor urgently the doctor “on call” will deal with your request.

"Same Day" morning appointments can be booked by telephone or by coming to the surgery from 8.00am.

“Same Day” afternoon and evening appointments will still be bookable by telephoning the surgery at 8.00am every day.

More afternoon and evening appointments will now be available for you to book ahead and we do encourage you to use these wherever possible if you don’t need to be seen urgently so patients who are ill can be seen the same day.

It is expected that this system will offer a much better service to all our patients  but if you have any concerns or comments please contact the Practice Manager, Mrs Deborah Leigh by telephone or by email on

The Practice is also now offering an increased number of “Pre-Bookable” appointments in the afternoons. These appointments are for routine and follow-up visits. These can be booked at anytime and in some cases up to 8 weeks in advance.

The afternoon clinics times have changed with afternoon sessions starting at 15.00 with the last appointment being offered at 17.50 each day

The Extended Hours service (which is on a Wednesday evening) has been developed to offer more access to appointments and GPs at the surgery.

We offer GP appointments between 18.30–20.30.

It is expected that this slight change will ensure that patients with a “Same Day” medical need will be seen promptly. Patients are more likely to be seen on time with their pre-booked appointments and this change should improve our service to patients

If you have any feedback you would like us to consider please contact the Practice Manager by telephone or by email


Patient Participation Group (PPG)

Would you like to have a say in the development of services at the practice?

You can become involved if you join the PPG and to find out more go to


Our Website............. What do you think?

This website is being developed to provide you with as much information about the services we offer, general health promotion, and to keep up to date with Primary Care topics that may affect you and your family

We would like your views on the website for example

Could you find what you were looking for?

Are things easy to understand?

Is there something missing which you think would be useful?

If there is something you would like us to look into please email




(Site updated 24/08/2015)
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