Welcome to West End Surgery
The Doctors and Administration Staff at West End Surgery are proud to offer the highest standard of patient centred healthcare.
Everything you need to know about the practice and health related information can be found in the menu on the right hand side.
Challenge Prime Minister Fund - Practice Engagement Scheme Project
The Practice is taking part in the Challenge Prime Minister Funded Practice Engagement Scheme Project. The scheme has been organised by the Nottingham West Clinical Commissioning Group to help Practices offer the same level of 'access' to patients to a clinician.
The project will run from September 1st until March 31st 2015
The project asks that the surgery be open from 8.00am until 6.30pm Monday to Friday and offer a variety of appointments for emergencies, within 3 days and in advance for routine appointments
SystmOnline - The NEW way to order Prescriptions and Book Appointment
Now that the practice has migrated to a new clinical system, online ordering of repeat prescriptions and on-line booking of appointments has changed as well. This new system is easier to use and gives the user more functions than previously seen with EMIS online. You can still book an appointment with a GP or a Phlebotomist up to 2 weeks in advance
If you decide to use this new system and you have previously used EMIS online then your username and password remain the same.
if your username and password no longer work then you will need to re-register to use SystmOnline by coming to the surgery.
If you would like to register for SystmOnline please come the surgery and speak to a member of the reception team
Please use the button at the bottom of this screen to access Systmonline when you have registered.
From Monday 2nd September there has been a slight change in the way doctors’ appointments are booked. This has been introduced to try and reduce the length of time patients are waiting to see a doctor and to ensure that patients with an urgent medical need can be seen promptly
“Same Day” or “Open Surgery” is continuing but there is a limit to the number of slots available – 8 per doctor. When these slots are full you will be offered a “Same Day” appointment for later in the day. If all the Same Day slots are full and you feel you need to see the doctor urgently the doctor “on call” will deal with your request and you will be seen as soon as possible
“Same Day” afternoon and evening appointments will still be bookable by telephoning the surgery at 8.00am every day except Thursday
More afternoon and evening appointments will now be available for you to book ahead and we do encourage you to use these wherever possible if you don’t need to be seen urgently so patients who are ill can be seen the same day.
It is expected that this system will offer a much better service to all our patients but if you have any concerns or comments please contact the Practice Manager, Mrs Deborah Leigh by telephone or by email on firstname.lastname@example.org.
The Practice is also now offering an increased number of “Pre-Bookable” appointments in the afternoons. These appointments are for routine and follow-up visits. These can be booked at anytime and in some cases up to 8 weeks in advance.
The Practice has also changed the number of GPs working at any one time to meet patient requirements and we now have three GPs offering appointments and at peak times there will be four GPs
The afternoon clinics times have changed with afternoon sessions starting at 14.30 with the last appointment being offered at 18.00 each day
The Extended Hours service (which is on a Wednesday evening) has been developed to offer more access to appointments and GPs at the surgery.
We offer GP appointments between 18.30–20.30 and also offer Practice Nurse appointments.
It is expected that this slight change will ensure that patients with a “Same Day” medical need will be seen promptly. Patients are more likely to be seen on time with their pre-booked appointments and this change should improve our service to patients
If you have any feedback you would like us to consider please contact the Practice Manager by telephone or by email email@example.com
Patient Participation Group (PPG)
Would you like to have a say in the development of services at the practice?
You can become involved if you join the PPG and to find out more go to http://www.westendsurgery-nottingham.nhs.uk/ppg_form.aspx
Our Website............. What do you think?
This website is being developed to provide you with as much information about the services we offer, general health promotion, and to keep up to date with Primary Care topics that may affect you and your family
We would like your views on the website for example
Could you find what you were looking for?
Are things easy to understand?
Is there something missing which you think would be useful?
If there is something you would like us to look into please email firstname.lastname@example.org
(Site updated 17/12/2014)