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Noticeboard

Please note that telephone repeat prescriptions are no longer accepted ( because of safety reasons)


There are alternative means shown with the prescription icon                        

slide2Welcome to West End Surgery 

Everything you need to know about the practice and health related information can be found in the menu on the right hand side. 

 

  

 Message from Dr Gillian Calder:

Dear Patients,

 

You may be aware that the Care Quality Commission (CQC), the body which regulates healthcare providers in England, announced in August last year that every GP Practice would be inspected. Following an inspection of our practice in January 2016, the CQC have published a report raising a number of points and categorising the practice as ‘inadequate’ . I do not accept all the report’s findings and am appealing against some of the contents.

 

We would like to reassure our patients that the CQC has no concerns with regard to clinical care of patients at the practice and patients should attend appointments as normal. Many of the CQC’s concerns relate to the correct documentation of procedures and processes, not the patient care itself. This is why I am appealing against the conclusions.

 

We as a team do recognise that we must continuously improve and we are working closely with our partner NHS organisations and patient participation group to ensure that we improve on our paperwork and processes. We expect to be able to implement these recommendations and have already made some changes towards this. We will keep you updated as plans progress.

 

I would like to thank our patients and my staff for their loyalty and assure them that we are committed to providing GP services which are of the highest possible standard for patients.

 

Despite the undermining of the NHS and General Practice in recent years, we still believe that the NHS is core to the quality of life in the UK and that the frontline service of General Practice is fundamental to this. We continue to strive to provide excellent patient care at West End Surgery.

 

If you have any concerns or questions please contact the Patient Experience Team on 0800 028 3693 (Option 2) or pet@nottinghamnortheastccg.nhs.uk or speak to me directly.

 

 

Yours sincerely,

Dr Gillian Calder

 

 Frequently Asked Questions

 

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Order Prescriptions and Book Appointments

If you would like to register for SystmOnline please come the surgery and speak to a member of the reception team

Please use the button at the bottom of this screen to access Systmonline when you have registered. 

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Patient Participation Group (PPG)

Would you like to have a say in the development of services at the practice?

You can become involved if you join the PPG and to find out more go to http://www.westendsurgery-nottingham.nhs.uk/ppg_form.aspx

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Our Website............. What do you think?

This website is being developed to provide you with as much information about the services we offer, general health promotion, and to keep up to date with Primary Care topics that may affect you and your family

We would like your views on the website for example

Could you find what you were looking for?

Are things easy to understand?

Is there something missing which you think would be useful?

If there is something you would like us to look into please email westendsurgery@gp-c84003.nhs.uk

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(Site updated 22/03/2016)
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