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slide2Welcome to West End Surgery 

The Doctors and Administration Staff at West End Surgery are proud to offer the highest standard of patient centred healthcare.  

Everything you need to know about the practice and health related information can be found in the menu on the right hand side. 


Booking Appointments

From Monday 2nd September there was a slight change to the way doctors’ appointments are booked. We need to do this to try and reduce the length of time patients are waiting to see a doctor, and to ensure that patients with an urgent medical need are seen promptly.

The Same Day, or “Open Surgery” is continuing but there is a limit to the number of slots available – 8 per doctor. When these slots are full you will be offered a Same Day appointment for later in the day. If all the Same Day slots are full and you feel you need to see the doctor urgently the doctor “on call” will deal with your request and you will be seen as soon as possible.

Same Day afternoon and evening appointments will still be bookable by telephoning the surgery at 8.30am every day except Thursday.

More afternoon and evening appointments will now be available for you to book ahead and we do encourage you to use these wherever possible if you don’t need to be seen urgently so patients who are ill can be seen the same day.

This system will offer a much better service to all our patients  but if you have any concerns or comments please contact the Practice Manager, Nicola Willis by telephone or

by email on


The Practice is now offering an increased number of 'Pre-Bookable' appointments in the afternoons. These appointments are for routine and follow-up visits; these can be booked at anytime and in some cases up to 8 weeks in advance.

The Practice has also changed the number of GPs working at any one time to meet patient requirements, we now have three GPs offering appointments and at peak times there will be four GPs.

The afternoon clinics times have changed, we now start afternoon sessions at 14.30 with the last appointment being offered at 18.00 each day.

The Extended Hours service which is on a Wednesday evening has been developed to offer more access to appointments and the GPs at the surgery. We offer GP appointments between 18.30–20.30 and offer Practice Nurse appointments too. In addition the Practice offers a Healthy Living Clinic lead by our newly appointed Healthcare Assistant.

We hope that the slight change will ensure that patients with a Same Day medical need will be seen promptly. Patients will be seen on time with their pre-booked appointments and we will improve upon our services to patients. If you have any feedback you would like us to consider please contact the Practice Manager by telephone or by email


Access To Services Online 

By using EMIS Access you can book appointments for up to twenty days in advance with GPs, make Phlebotomy appointments, order repeat medications and cancel unwanted appointments all online from the comfort of your own home or by using your mobile device. You can do this by clicking on the buttons at the bottom of this page or the links on the relevant pages. Please note appointments are only available to book online up to twenty days in advance, if you want to book ahead more than twenty days you need to contact the surgery.

You will need to be registered for this service, but that is quick and simple too. Just ask at Reception next time you visit us or send an email to: 


Patient Participation Group (PPG)

Would you like to have a say in the development of services at the practice?

You can become involved if you join the PPG. To find out more go to


Our Website .. .. .. What do you think?

We are trying to develop this webiste to provide you with as much information about the services we offer, general health promotion, and to keep upto date with Primary Care topics which may affect you and your family.

We would like your views on the website; Could you find what you were looking for? Are things easy to understand? Is there something missing which you think would be useful?

If there is something you would like us to look into please email




(Site updated 16/04/2014)
Order your repeat medicationsTake our surveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record


Ordering Repeat Prescriptions by Telephone:

Can we remind patients that repeat prescriptions can only be ordered by telephone after 1.00pm daily except on a Thursday when we take orders from 11.00am.

Please Note that from April 1st 2014 telephone ordering of prescriptions will no longer be available . This is to conform with current NHS guidance.





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