Welcome to West End Surgery
Everything you need to know about the practice and health related information can be found in the menu on the right hand side.
Message from Dr Gillian Calder:
You may be aware that the Care Quality Commission (CQC), the body which regulates healthcare providers in England, announced in August last year that every GP Practice would be inspected. Following an inspection of our practice in January 2016, the CQC have published a report raising a number of points and categorising the practice as ‘inadequate’ . I do not accept all the report’s findings and am appealing against some of the contents.
We would like to reassure our patients that the CQC has no concerns with regard to clinical care of patients at the practice and patients should attend appointments as normal. Many of the CQC’s concerns relate to the correct documentation of procedures and processes, not the patient care itself. This is why I am appealing against the conclusions.
We as a team do recognise that we must continuously improve and we are working closely with our partner NHS organisations and patient participation group to ensure that we improve on our paperwork and processes. We expect to be able to implement these recommendations and have already made some changes towards this. We will keep you updated as plans progress.
I would like to thank our patients and my staff for their loyalty and assure them that we are committed to providing GP services which are of the highest possible standard for patients.
Despite the undermining of the NHS and General Practice in recent years, we still believe that the NHS is core to the quality of life in the UK and that the frontline service of General Practice is fundamental to this. We continue to strive to provide excellent patient care at West End Surgery.
If you have any concerns or questions please contact the Patient Experience Team on 0800 028 3693 (Option 2) or firstname.lastname@example.org or speak to me directly.
Dr Gillian Calder
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Patient Participation Group (PPG)
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You can become involved if you join the PPG and to find out more go to http://www.westendsurgery-nottingham.nhs.uk/ppg_form.aspx
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(Site updated 27/07/2016)