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Please Note that from April 1st 2014 telephone ordering of prescriptions will no longer be available . This is to conform with current NHS guidance.





slide2Welcome to West End Surgery 

The Doctors and Administration Staff at West End Surgery are proud to offer the highest standard of patient centred healthcare.  

Everything you need to know about the practice and health related information can be found in the menu on the right hand side. 


New Doctors & Nurses Join West End

The surgery welcomes two Doctors and two Practices Nurses to the clininical team in September;

Nurse Michelle Nuzzolese - Joined the team in late August but starting seeing patients in September. Michelle is working with the Practice on Tuesdays and Fridays. Michelle is continuing with her Primary Care training and is able to vaccinate patients, offer health advise, give contraception guidance, and will be able to cover all the major chronic diseases very soon.

Dr Lucy Daly - Joined the team on the 1st September after completing her GP training in London. Lucy is originally from Nottinghamshire. Dr Daly will be working on Mondays, Wednesdays and Friday for both Morning & Afternoon sessions.

Nurse Amanda Page  - Joined the team on the 1st September after completing her Degree in Nursing at Nottingham University in August. Amanda is new to Primary Care but she has over 13 years experience of being a Independant Medic in the Royal Navy. Amanda will be attending the De Montford University Practice Nurse training scheme to build upon her solid nuring foundations. Amanda will be working Monday, Tuesday morning, Wednesday afternoon and evening and until the end of March Friday morning and afternoon.

Dr Jonthan Graham - Joins the team on Monday 29th Setpember. Dr Graham has been a doctor in the Notitngham area for sometime. Dr Graham will be working Mondays, Tuesdays and Fridays for both morning & afternoon sessions.

We hope you will join all the staff at West End in welcoming the new members of our team


Challenge Prime Minsiter Fund - Practice Engagment Scheme Project

The Practice is taking part in the Challenge Prime Minster Funded Practice Engagement Scheme Project. The scheme has been organised by the Notitngham West Clinical Commissioning Group to help Practice offer the same level of 'access' to patients to a clinician.  The project will run from September 1st until March 31st 2015.

The project asks that the surgery be open from 8.00am until 6.30pm Monday to Friday and offer a variety of appointments for emergencies, within 3 days and in advance for routine appointments.


New Computerised Clinical System

On Thursday 22nd May 2014 the Practice migrated its computerised clinical system from EMIS LV to TPP SystmOne. During the next few weeks you may experience some delay's at the reception desk or when calling the surgery, this is due to the Reception team getting use to the new system. There are long-term benefits to both patients and clinicans in using TPP SystmOne. Please accept my apologies for any delay you may experience.

Nicola Willis, Practice Manager


SystmOnline - The NEW way to order Presriptions and Book Appointment

As we have migrated to an new clinical system the online ordering of prescriptions and the booking of appointment has changed aswell. The new system is easier to use and gives the user more functions than previously in EMIS online. You can still book an appointment with a GP or a Phlebotomist upto 2 weeks in advance.

If you use the system your username and password remain the same, there is no need to re-register to use SystmOnline. Please use the button at the bottom of this screen.  If you would like to register for SystmOnline please contact the surgery or speak to a member of the reception team.  __________________________________________________________________________________________________

Booking Appointments

From Monday 2nd September there was a slight change to the way doctors’ appointments are booked. We need to do this to try and reduce the length of time patients are waiting to see a doctor, and to ensure that patients with an urgent medical need are seen promptly.

The Same Day, or “Open Surgery” is continuing but there is a limit to the number of slots available – 8 per doctor. When these slots are full you will be offered a Same Day appointment for later in the day. If all the Same Day slots are full and you feel you need to see the doctor urgently the doctor “on call” will deal with your request and you will be seen as soon as possible.

Same Day afternoon and evening appointments will still be bookable by telephoning the surgery at 8.30am every day except Thursday.

More afternoon and evening appointments will now be available for you to book ahead and we do encourage you to use these wherever possible if you don’t need to be seen urgently so patients who are ill can be seen the same day.

This system will offer a much better service to all our patients  but if you have any concerns or comments please contact the Practice Manager, Nicola Willis by telephone or

by email on


The Practice is now offering an increased number of 'Pre-Bookable' appointments in the afternoons. These appointments are for routine and follow-up visits; these can be booked at anytime and in some cases up to 8 weeks in advance.

The Practice has also changed the number of GPs working at any one time to meet patient requirements, we now have three GPs offering appointments and at peak times there will be four GPs.

The afternoon clinics times have changed, we now start afternoon sessions at 14.30 with the last appointment being offered at 18.00 each day.

The Extended Hours service which is on a Wednesday evening has been developed to offer more access to appointments and the GPs at the surgery. We offer GP appointments between 18.30–20.30 and offer Practice Nurse appointments too. In addition the Practice offers a Healthy Living Clinic lead by our newly appointed Healthcare Assistant.

We hope that the slight change will ensure that patients with a Same Day medical need will be seen promptly. Patients will be seen on time with their pre-booked appointments and we will improve upon our services to patients. If you have any feedback you would like us to consider please contact the Practice Manager by telephone or by email


Patient Participation Group (PPG)

Would you like to have a say in the development of services at the practice?

You can become involved if you join the PPG. To find out more go to


Our Website .. .. .. What do you think?

We are trying to develop this webiste to provide you with as much information about the services we offer, general health promotion, and to keep upto date with Primary Care topics which may affect you and your family.

We would like your views on the website; Could you find what you were looking for? Are things easy to understand? Is there something missing which you think would be useful?

If there is something you would like us to look into please email




(Site updated 08/09/2014)
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