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slide2Welcome to West End Surgery 

Everything you need to know about the practice and health related information can be found in the menu on the right hand side. 

Our Mission Statement:

To improve the health, well-being and lives of those we care for.’



Message from West End Surgery:

Following a re-inspection on Tuesday 6th September 2016, we are pleased to inform you that West End Surgery has been taken out of special measures and requires improvement. We will be working hard behind the scenes to continue improving the practice and the services we provide. 

We wish to thank all of our patients that have supported us over the years. We value your support and your feedback and we are very grateful that you have stuck by us through these difficult years and we hope that you will continue to support us as we move forward.

A big thank you to our Patient Participation Group members who have been fantastic supporters. We really appreciated your presence here on the day of the inspection. If any of our patients wish to join our Patient Participation Group, please contact the surgery for more information. 

You can view our latest CQC Report by following the link below:


Message from West End Surgery:

Dear Patients,

We would like to extend a warm welcome to Terri Stubbins, who  started at the practice on 30th August 2016 as Practice Manager. Terri has a wealth of experience having worked in general practice for the last 5 years in various roles, including managing a specialist GP practice for homeless patients in Cambridge.

Terri encourages and appreciates any patient feedback so please get in touch if you have something you would like to say.


Message from West End Surgery:

Dear Patients,

On Tuesday 6th September 2016 the practice will be revisited by CQC. We have been working hard behind the scenes to ensure that the practice is ready for this inspection and has corrected all of the issues which were highlighted at the last inspection resulting in the inadequate rating.


Message from Dr Gillian Calder:

Dear Patients,

I am delighted to announce the addition of two new doctors to West End Surgery. Dr Richard Baynham joins us as a partner and will be working two days a week, including two extended hours clinics on Thursday and Friday morning. 

Dr Abishek JoyThompson will also be joining the practice as a salaried GP, he will be working 4 days a week. Both doctors bring a vast amount of experience and variety to the practice and will ensure that the surgery has more appointments with regular doctors. Our extended hours appointments will also offer appointments for patients who find it more convenient to attend before work or other commitments.

All of us here at West End Surgery would like to extend a warm welcome to Dr Baynham and Dr JoyThompson and we hope that the patients will do the same.


Message from Dr Gillian Calder:

Dear Patients,


You may be aware that the Care Quality Commission (CQC), the body which regulates healthcare providers in England, announced in August last year that every GP Practice would be inspected. Following an inspection of our practice in January 2016, the CQC have published a report raising a number of points and categorising the practice as ‘inadequate’.


We would like to reassure our patients that the CQC has no concerns with regard to clinical care of patients at the practice and patients should attend appointments as normal. 


We as a team do recognise that we must continuously improve and we are working closely with our partner NHS organisations and patient participation group to ensure that we improve on our processes. We expect to be able to implement these recommendations and have already made some changes towards this. We will keep you updated as plans progress.


I would like to thank our patients and my staff for their loyalty and assure them that we are committed to providing GP services which are of the highest possible standard for patients.


If you have any concerns or questions please contact the Patient Experience Team on 0800 028 3693 (Option 2) or or speak to me directly.



Yours sincerely,

Dr Gillian Calder


 Frequently Asked Questions



Order Prescriptions and Book Appointments

If you would like to register for SystmOnline please come the surgery and speak to a member of the reception team

Please use the button at the bottom of this screen to access Systmonline when you have registered. 


Patient Participation Group (PPG)

Would you like to have a say in the development of services at the practice?

You can become involved if you join the PPG and to find out more go to


Chaperone Policy

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This website is being developed to provide you with as much information about the services we offer, general health promotion, and to keep up to date with Primary Care topics that may affect you and your family

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(Site updated 05/04/2017)
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